Frequently Asked Questions
Where do you ship?
We ship to many countries and regions around the world.
Available shipping destinations and methods may vary depending on the product and destination.
Please check the shipping options available during checkout.
How long does delivery take?
Estimated delivery is generally 9-27 business days.
Actual delivery time may vary depending on the destination, customs clearance, carrier conditions, weather, and other factors.
How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
You can use the tracking number to check the status of your shipment.
Can I change my shipping address after placing an order?
Please contact us within 24 hours of placing your order if you need to change your shipping address. We cannot guarantee that address changes can be made after this 24-hour period.
What should I do if my product arrives damaged?
Please contact us as soon as possible and provide your order number together with photos or videos showing the damage.
Our customer service team will review the situation and provide an appropriate solution.
Can I return my order?
Yes, eligible products may be returned according to our Return & Refund Policy.
Please contact us before sending anything back.
Do not send returns without receiving return instructions from our customer service team.
How long is the warranty?
Unless otherwise stated on the product page, our standard warranty period is [12 months].
Please check the specific product page for the applicable warranty terms.
Do your security cameras require professional installation?
Many of our products are designed for easy installation and everyday use.
However, installation requirements may vary depending on the specific product and application.
Please check the product instructions or contact our technical support team if you need assistance.
Are your solar products suitable for all weather conditions?
Solar products are designed for outdoor applications where applicable, but weather resistance varies by product.
Please check the product's IP rating and specifications before installation.
Do you offer wholesale or OEM/ODM cooperation?
Yes.
We welcome cooperation with distributors, retailers, wholesalers, installers, and OEM/ODM partners.
Please contact our sales team for product catalogs, pricing, customization, and cooperation opportunities.
Email: iwashi@iwashishop.com
How can I contact customer service?
You can contact us at:
Our team normally responds within 24 business hours.