Shipping policy
Shipping Policy
Order Processing
Orders are normally processed after payment has been successfully confirmed.
Most orders are prepared for shipment within 1–3 business days, unless otherwise stated on the product page.
During holidays, promotional periods, or periods of high order volume, processing may take longer.
Delivery Time
Estimated delivery time is generally 9-27 business days, depending on the destination, shipping method, customs clearance, carrier conditions, weather, and other factors.
Please understand that delivery estimates are not guaranteed delivery dates.
International shipments may occasionally experience delays due to:
- Customs clearance
- Weather conditions
- Transportation disruptions
- Carrier delays
- Incorrect or incomplete delivery information
- Local holidays
- Other circumstances beyond our control
Order Tracking
Once your order has been shipped, tracking information will be provided when available.
You can use the tracking information to check the status of your shipment.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We may not be able to change the shipping address after an order has been shipped.
If you notice an error in your shipping address, please contact us as soon as possible.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our customer service team as soon as possible.
We will work with the shipping carrier to investigate the situation and provide an appropriate solution according to the circumstances.
For damaged packages, we may request photographs or other information to assist with the investigation.
Customs & Import Duties
For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Customers are responsible for complying with applicable local import regulations.
Contact Us
If you have questions about shipping or your order, please contact: