Política de reembolso
Return & Refund Policy
We want you to be satisfied with your purchase.
If you have received a defective product, please contact us prior to returning it.
Return Requests
Please contact our customer service team within [30] days of receiving your order to request a return.
Please provide:
- Order number
- Product name
- Reason for return
- Photos or videos when applicable
Our customer service team will review your request and provide return instructions if the return is approved.
Important: Do Not Send Returns Without Authorization
Please do not send any product to our registered office address or any other address unless specifically instructed by our customer service team.
Unauthorized returns may not be accepted or processed.
You must obtain return instructions before shipping any product back to us.
Return Conditions
To be eligible for a return, the product should generally:
- Be purchased directly from our website
- Be returned within the applicable return period
- Be in reasonable original condition
- Include original accessories and packaging where applicable
Certain products or customized items may not be eligible for return.
Refunds
Once we receive and inspect the returned product, we will notify you of the result.
If the return is approved, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may offer one or more of the following solutions depending on the situation:
- Replacement
- Repair
- Partial refund
- Full refund
- Other appropriate solution
Photos or videos may be requested to help us determine the issue.
Return Shipping Costs
Return shipping costs may vary depending on the reason for the return.
If the product is defective, damaged during delivery, or incorrectly shipped, we will review the situation and determine the appropriate solution.
For returns due to personal preference, incorrect product selection, or other customer-related reasons, the customer may be responsible for return shipping costs.
Contact Us
For return or refund assistance: